FAQ

Thinkr is an AI workspace for product managers and product teams. It helps you draft PRDs, critique them before your team does, keep research and decisions in one place, and turn a spec into a proposal or prototype. If you write product docs for a living, it's built for you.

Create an account, start a draft, and follow the Coach → Context → Draft → Publish flow. You don't need to set anything up first — the free plan lets you try the core flow end to end. If you get stuck on the first draft, email us and we'll walk you through it.

Every new account starts with a 3-day trial that unlocks every feature — no credit card to start. When the trial ends you move to the free tier automatically: no charge, no lockout, you just keep drafting and critiquing at a standard monthly usage allowance. That allowance resets at the start of each billing month and doesn't roll over. Paid plans (Solo, Team, Enterprise) raise the limits and unlock the heavier features. The full breakdown lives on the pricing page.

Paid plans are sold through Lemon Squeezy, our Merchant of Record — they handle the payment, invoice, and any local taxes. Your card statement will show Lemon Squeezy, not Thinkr. Solo and Team bill monthly or annually; annual is charged once at ten months' price, so two months are free — $190/year for Solo and $390/year for Team. Enterprise is custom-priced — contact us for a quote. Subscriptions renew automatically until you cancel. The details are in our Terms of Service.

You can switch plans or cancel anytime from your account settings. Upgrades apply immediately; if you cancel, you keep your plan through the end of the period you've already paid for. Refunds are handled case by case under our Refund Policy. If something went wrong with a charge, email support@usethinkr.com and we'll sort it out.

Your documents and uploaded sources are yours. We don't sell your data, and we don't use your content to train public AI models. What we collect and why — including the AI sub-processors that help generate output — is laid out in full in our Privacy Policy.

The critique score is a deterministic 0–100 — your PRD's score of record. Beneath it is a per-dimension breakdown (Strategic Clarity, Engineering Readiness, User Flow Coverage, Domain & Risk, and Completeness), each scored 0–100 with a short rationale and a readiness band from Excellent to Not Ready. It's computed from the 11 passes' results and findings rather than a model's gut feel, so the same critique always yields the same number and you can see exactly which dimension pulled it down. Hover any dimension to see its weight.

They answer different questions. Draft completeness (on the Draft tab) is a quick pre-flight: is the document filled in and well-formed enough to be worth reviewing? The critique is the deep, 11-pass judgment of whether the thinking holds up — and it's the score of record for the PRD. A polished, complete draft can still earn a low critique if the idea underneath is weak. When you edit a PRD after critiquing it, the score is flagged stale so you know to re-run.

Readiness measures the substance of your answers, not how many messages you send. A two-word persona ("External Students") or a one-line problem won't move it; a specific persona, a problem with a real pain, and a measurable outcome (with an actual number) will. One thoughtful paragraph beats ten throwaway replies — the gate is looking for a brief you could actually hand to engineering.

Once you're on a plan that supports a workspace, you can invite teammates by email from your settings. They'll get an invite link to join your workspace. If an invite isn't arriving, check spam first, then email us.

You can request deletion of your account and associated data at any time — email support@usethinkr.com from the address on your account, or see the data-rights section of our Privacy Policy for the full process.

We want to hear it. The quickest way is the Contact form — leave your email so we can reply, then the details. For a bug, tell us what you expected, what happened, and add a screenshot if you have one. Prefer email? support@usethinkr.com reaches the same place. Feature requests go there too, and we read all of them.

Use the Contact form or email support@usethinkr.com. A real person will get back to you.